Over the years, she helped friends and family navigate complicated systems as a freelance interpreter. But without formal training or certification, she sometimes found herself in difficult situations that left her doubting her abilities.
“I remember one interpreting session clearly,” she shared. “I was helping a family friend during a medical appointment. The provider was adjusting the patient’s medication to better manage his diabetes, but the patient was upset. He believed the doctor was just trying to make money and insisted on sticking to herbal teas. The conversation became heated, and the patient turned to me, accusing me of not interpreting everything he said. I was doing my best, but I froze. I didn’t know how to handle the tension or the cultural misunderstandings happening in the room.”
That moment haunted her. Without the proper knowledge of interpreting ethics or communication techniques, she began turning down requests to help. “I didn’t want to risk doing more harm than good,” she said. “I loved interpreting, but I didn’t feel equipped to support my community the right way.”
Years later, her sister-in-law called with an opportunity that would change everything: a Community Interpreter training program offered through the Southwest Minnesota Private Industry Council, a leader in CareerForce services. At first, she hesitated. But after time and reflection, she realized that this training could give her the tools she’d been missing — and restore her confidence in a profession she once loved.
“I said yes. I committed to learning and understanding the profession inside and out.”
Through the program, she learned not only the Code of Ethics but also how to navigate complex situations, maintain professional boundaries, and recognize the root causes of miscommunication — whether they stem from language barriers, cultural beliefs, or service system gaps. The very situation that had once caused her to step back now served as a learning moment.
“I realized the patient was confused about my role, and the provider didn’t fully understand the cultural value we place on natural remedies. I now have the tools to handle situations like that calmly and professionally.”
Today, she’s a certified interpreter with a renewed passion for her work. She’s confident, empowered, and proud to serve her community with clarity and compassion.
“This training changed everything for me. I no longer fear stepping into interpreting sessions. Instead, I step in with confidence, knowing I can truly be the bridge that brings understanding.”
The Southwest Minnesota Private Industry Council is proud to lead CareerForce efforts in Southwest Minnesota, delivering programs that build skills, open doors, and empower individuals to serve their communities with purpose.